Real answers about your account and wallet flow
You want to know how verification works, why we ask for a phone number, and what happens when you send your first bKash deposit. We built this page to give you the exact steps, not generic support copy. When you open an account, we send a one-time code to your mobile. You enter it, and your account unlocks. That code path keeps
your wallet secure without forcing you through identity documents or slow email loops. For deposits, you open your bKash, Nagad or Rocket app, send to the account number we show, confirm with your PIN, and funds appear in your wallet within a minute or two. Withdrawals reverse the flow: you request, we verify your mobile number matches the account, and we push
to the same wallet you deposited from. No hidden fees on our side, though your mobile wallet provider may charge a small transaction cost. If a deposit does not land, check your transaction history in the wallet app first, then reach our support line. We log every incoming payment by reference number, so we can trace it fast. This page covers the
six questions we hear most, written the way we'd explain them if you called in.
- bKash
- Nagad
- Rocket